At Lucy Suite, we deliver our services digitally, providing you immediate access to our CRM, HRM, and PMS tools upon successful purchase. This Shipping and Delivery Policy outlines how and when our services are made available to you after subscription and payment.

1. Service Activation

1.1 Instant Access

Upon completing your subscription and payment for Lucy Suite, your account is activated immediately, and you will receive instant access to our platform's features. A confirmation email will be sent to your registered email address with login details and further instructions.

1.2 Account Setup

For first-time users, once your payment is processed, you can log in using the credentials provided during registration. You may customize your account settings, invite team members, and start using the CRM, HRM, and PMS functionalities right away.

1.3 Access to Features

The features available to you depend on the subscription plan you have selected. If you upgrade or downgrade your plan, the changes will be applied immediately, with new features becoming accessible or limited features being restricted accordingly.

2. Delivery Timeline

2.1 Service Delivery

Lucy Suite is a cloud-based software platform, and all services are delivered online. You can access the platform at any time through our website, using your secure login credentials. There is no physical product delivery involved.

2.2 Subscription Changes

Any changes to your subscription (upgrades, downgrades, or feature add-ons) will take effect immediately upon confirmation of payment. You will be notified via email of the changes to your subscription, and any additional features will be available right away.

3. Non-Delivery of Services

3.1 Technical Issues

If you experience any issues accessing your account or using the platform, please contact our support team immediately. We are committed to resolving any access-related issues as quickly as possible.

3.2 Delayed Activation

In rare cases, there may be a delay in activating your account due to technical difficulties or payment processing delays. If you do not receive access to Lucy Suite within 1 hour of your payment confirmation, please contact our support team at support@lucysuite.com.

4. Service Area

Lucy Suite is available globally, and our services are accessible from anywhere with an internet connection. Some features or integrations may have geographical restrictions based on third-party services or local regulations. If a particular service is unavailable in your region, you will be notified at the time of purchase or account setup.

5. Contact Information

If you have any questions or concerns about our Shipping and Delivery Policy, or if you encounter any issues with accessing Lucy Suite, please reach out to us:

Lucy Suite Support

Email: support@lucysuite.com